Privacy Policy

1. Introduction

Highlands Family Dental ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our dental services.

2. Information We Collect

We may collect personal information such as your name, email address, phone number, and health information when you request an appointment or fill out patient forms.

3. How We Use Your Information

We use your information to provide dental care, manage your appointments, communicate with you about our services, and comply with legal and regulatory requirements.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse.

5. HIPAA Notice of Privacy Practices

Our practice is committed to protecting your medical information. We provide you with a Notice of Privacy Practices that describes how medical information about you may be used and disclosed and how you can get access to this information.

You have the right to receive a paper copy of our Notice of Privacy Practices at any time. You can request a copy at our front desk or by contacting our Privacy Officer.

6. SMS Communications

Highlands Family Dental may send you SMS text messages related to your dental appointments, including appointment confirmations, reminders, rescheduling notices, and follow-up care instructions.

How We Obtain Your Consent

We obtain your express written consent to receive SMS messages through checkboxes on our contact and appointment booking forms. By checking the SMS consent box, you agree to receive SMS messages from Highlands Family Dental related to your appointment(s). Consent is documented with a timestamp and the exact disclosure language shown to you at the time of consent.

Types of Messages

Appointment confirmations and reminders, scheduling updates, post-visit follow-up instructions, and treatment-related communications. We do not send marketing or promotional messages via SMS without separate, explicit consent.

Opt-Out & Help

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. For assistance, reply HELP or call us at (281) 426-3558.

Message Rates & Frequency

Message and data rates may apply. Message frequency varies depending on your appointments and treatment schedule.

Consent is Voluntary

Consent to receive SMS messages is not a condition of purchasing any goods or services from Highlands Family Dental. You may receive dental care from our practice without opting in to SMS communications.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@highlandsfamilydental.net.